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Scalability

04th May 2023 by 
Oscar Beare

Scaling opens great opportunities for growing businesses but can also become a constant uphill battle. Challenges can either come from the teams that are delivering their high-quality products or from the IT systems...

02nd March 2022 by 
Danny Quilton

We worked with a San Fran-based tech firm with 3 million subscribers and $1.5 billion revenue, that was undergoing rapid growth.The growth was causing two headaches…

23rd November 2021 by 
Danny Quilton

Author: Danny Quilton

Shifting Right is all about learning lessons from production that we cannot learn from testing. Here are four of those areas we can learn from:

  • We don’t know how user behaviour will change...
01st October 2020 by 
Thomas Barns

Estimated read time: 2 minutes

Scaling of eCommerce sites is relatively easy - scaling a SaaS service is much harder for the following reasons:

  • Demand is outside of your control
  • Some users have disproportionate...
21st May 2020 by 
Dr. Manzoor Mohammed
 

Estimated read time: 3 Minutes

 

Virtual queues mean lost revenue and customers hate them

In the last article, we showed social media is full of furious customers complaining while waiting in virtual queues....

15th May 2020 by 
Dr. Manzoor Mohammed

Would you stare at a screen for hours waiting for your turn?

Customers hate website virtual queues. There's evidence on social media that users are frustrated with virtual queues. Academic research shows big queues...

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