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Improved customer service
UK National Lottery Web Site Unavailable following the Grand National

UK National Lottery Web Site Unavailable following the Grand National

11th April 2016 by 
Danny Quilton
performance engineering Prepare for Peak Improved Customer Service

Web Site Outage

The UK National Lottery web site was unavailable shortly after the end of the Grand National horse race event on Saturday.

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So what makes a good Capacity Manager?

06th April 2010 by 
Team Capacitas
Assessment Improved Customer Service

This item is a short piece gathering together a few thoughts I had following a discussion on the LinkedIn group 'Capacity Planning and Performance Evaluation'.

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