ITIL, now in version three, also advises us that all processes should be subject to a Continual Service Improvement Programme (CSIP). That is all very well but what should the target be? Should it be ‘best...
The capacity planning and performance engineering functions have many common techniques and skill sets. As a result, the distinctions between these two closely related functions are often misunderstood. The table...
The steady growth of distributed computing since 1980 has widened dramatically the ownership and use of information systems compared to the mainframe and minicomputer era. This diffusion of computing power has...
Workload characterisation is the method by which the total resource utilisation is broken down into groups of resource consumers, or workloads. Each workload represents some meaningful group of applications,...
Capacity Management is a vital and integral function to any successful IT organisation. In an ideal world all IT services would be capacity managed throughout their life-cycle. However in a medium to large...
SynopsisISO/IEC 20000 is an IT service management standard produced by the International Organisation for Standardization (ISO). ISO/IEC 20000 is a process-based standard that provides the basis for assessing...
