ITIL Capacity Management encourages us to carry out capacity management at three levels, business, service and component. This is sound advice and I've carried it out regularly and found that the amount of effort...
Everyone knows that a CMIS is an important requirement for any organisation seriously seeking to carry out Capacity Management. What there is often more confusion about is what a CMIS actually is, what it contains,...
We are running a free strategy briefing for outsourced service providers and their clients in January at our main offices in London - details below. Space is limited so book soon!
We recently discussed how effective intelligent automated alerting could be. This is great in theory but how does this fare in the real world? As mentioned previously we’ve been automating some of these techniques...
A few months ago we claimed that there were two broad areas of skills that capacity management practitioners seemed to require. We called them “technical” skills which centre around technologies and tools, which...
Automatic capacity alerting usually involves setting a couple of fixed threshold lines, which once breached will flag an alert. There are however many other ways of alerting on capacity metrics, many of which not...
