Insights

One of the UK’s large financial institutions considered one of the “Big Four” clearing banks in the country, approached the Capacitas team with a large digital transformation challenge. 

At the core of this bank’s digital transformation was the strategic decision to transition critical operations to the cloud. Cloud computing offered a host of benefits that aligned seamlessly with their vision for a more agile, scalable, and cost-efficient future. 

• With traditional on-premises systems, introducing new applications or expanding existing infrastructure was often time-consuming and resource-intensive. However, the cloud will allow the bank to deploy and scale services rapidly, giving the organisation the agility required to respond quickly to market demands and changing customer preferences. 
• Insurance companies face fluctuating workloads, particularly during significant events or claims surges. The cloud's elastic nature ensured the bank could easily scale its resources up or down, optimizing costs while maintaining optimal performance during peak periods. 
• It eliminated the need for significant upfront investments in hardware and infrastructure maintenance. The bank could now adopt a pay-as-you-go model, wherein resources were only consumed as needed, leading to cost savings and enhanced financial efficiency. 
• Cloud service providers invest heavily in cybersecurity, often providing advanced security features that exceed those of traditional on-premises setups. This bolstered the bank’s cybersecurity posture and ensured business continuity even in the face of unforeseen disruptions.

With the cloud as a foundation, they can revolutionise its underwriting and risk assessment processes. Leveraging the scalability and computational power of the cloud, this bank could process vast amounts of data in real-time, gaining actionable insights that improved risk evaluation and decision-making.

A crucial component of their digital transformation was its commitment to enhancing the customer experience. Cloud-based technologies enabled them to create a seamless and personalised journey for its policyholders, brokers, and partners. Cloud-enabled customer portals empowered clients to access policy information, initiate claims, and interact with the company from any device and location. This 24/7 accessibility improved customer satisfaction and retention while reducing administrative overheads for them.

In addition to optimising core operations and customer interactions, the cloud also facilitated enhanced collaboration and innovation within the bank’s ecosystem. By enabling seamless data sharing and real-time communication, cloud-based collaboration platforms empowered their teams to work together more efficiently and make data-driven decisions. 

This digital transformation journey into the cloud stands as a testament to the immense potential of cloud computing in reshaping traditional industries and preparing them for the challenges and opportunities of the digital age.