Many organisations are now considering using 'Cloud Computing' offerings to meet their scalability issues, environmental commitments and cost constraints. This could be a risky approach as many important areas of Cloud computing are yet to be fully understood within IT departments; these include the security model, data protection, resilience and transaction performance. Service management aims to provide consistent, reliable and cost-effective ICT services to its customers.
These goals could come under threat as the pressure to adopt Cloud-based services increases unless a thorough understanding of the design and implementation constraints of Cloud computing are understood. Additionally the Cloud business model introduces its own open-ended financial risks to an adopter. This presentation and associated whitepaper will describe a risk analysis of Cloud computing from a Service Management perspective and recommend some mitigation that could be considered to protect adapters.
This presentation was given at the Ovum / Butler Group Strategy Briefing 'Harvesting the Potential of Cloud Computing' in October 2010.
