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Achieving ISO/IEC 20000 Capacity management

10th November 2008 by 
Team Capacitas
Capacity Management IT Compliance

SynopsisISO/IEC 20000 is an IT service management standard produced by the International Organisation for Standardization (ISO). ISO/IEC 20000 is a process-based standard that provides the basis for assessing...

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Capacity and Performance Management Primer

Capacity and Performance Management Primer

21st August 2008 by 
Team Capacitas
Capacity Management Control IT Cost Performance

What is Capacity Management?

The goal of capacity management is to ensure the timely provision of cost-justifiable capacity, that meets the current and future agreed needs of the business.

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